Choosing the right practice management tool

Veterinary businesses rely heavily on their Practice Management Software (PMS). Once a clinic selects and purchases a software package, it’s quite rare that a veterinarian will change PMS, namely because of cost but also due to fear of losing their data. That’s why it’s of utmost importance to carefully select your PMS and make sure you’re utilizing it to its full potential.

These are a few factors to consider when trying to choose the best PMS provider for you.

1. Price

Of course price should be an important factor in your decision process but don’t simply opt for the cheapest one. The highest priced PMS are positioned as such because they tailor to larger veterinary practices and include features that small practices might not need. So, make sure you take into account the size of your practice and explore the additional features that a higher priced PMS can offer.

2. User Experience

When you’re comparing different PMS, make sure you request demos and get a good understanding of the ease of use that a specific platform offers. A good user interface and experience will result in shorter training periods for your staff, increased productivity and generally higher satisfaction with the platform.

3. Monitoring

Your PMS can be an extremely valuable tool in helping you better understand your business. The reporting feature is likely one of the most misunderstood and under-utilized features in current PMS. When evaluating your options, ensure that you thoroughly understand the reporting features and how you can leverage them to better manage your business.

4. Extra Features

Finally, make sure that you get a good overview of the platform and understand which features you’ll be using the most and how their functionality stacks up against the other platforms.

A big challenge with current PMS is that they offer a variety of features but many of them go under-utilized. Keep your day-to-day workflow in mind to identify key features and leverage a few other core features to help you better manage your business. This way you’ll be right on track to make an informed decision on which PMS will work best for your practice.

Bonus: Another feature that will be increasingly important as the veterinary industry begins to seek value from their data is going to be the ease of access to this data. A good PMS will grant you access to your data and will help you export this data when you want to have it analyzed.

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